Inside Sales Support (m/w/d) – Peine, Germany

Dancop is an independent, Danish-run international wholesaler specialising in industrial safety solutions and workplace equipment. From our base in Peine, we supply customers and trading partners across several European markets.

We are currently in an exciting phase of growth with clear ambitions for further expansion. Our corporate culture is professional, pragmatic and characterised by short decision-making processes, close collaboration and a clear focus on delivering added value for our customers.

At Dancop, we are guided by three simple principles: positivity, agility and a sense of responsibility. We value people who take responsibility, support their colleagues and actively contribute to finding practical solutions for our customers.

Your role

For our office in Peine, we are looking for a well-organised, service-minded and committed individual to join us as a full-time Inside Sales Support (m/f/d).

You will be part of our Inside Sales team and act as a key link between our customers and our company. With your customer-focused approach, your ability to nurture customer relationships and your organised way of working, you will make a direct contribution to customer satisfaction and the company’s success.

In this role, you will support the day-to-day sales and customer service activities of our Inside Sales team. You will work closely with account managers, business development managers, the procurement team, product management and logistics to ensure smooth order processing and excellent customer service.

You enjoy working in a dynamic environment, can keep track of multiple tasks simultaneously and value a meticulous and reliable approach to your work.

Your tasks

Customer Service & Sales Support

Preparing quotations and processing customer orders
Coordinating deliveries, services and customer enquiries
Following up on quotations and customer enquiries
Assisting customers with product- and order-related queries
Professional handling of service enquiries and complaints
Acting as the point of contact for our customers, working closely with the Business Development Managers
Supporting Account Managers and Business Development Managers with administrative and coordination tasks

Coordination & Administration

Maintaining and updating customer and sales data in the CRM system
Working closely with Procurement, Product Management and Logistics to ensure smooth day-to-day operations
Monitoring order status and delivery dates
Ensuring complete and accurate documentation of customer activities
Support with reports and general sales tasks

Responsibility & Development

Independent and reliable execution of assigned tasks
Active participation in the team and knowledge-sharing with colleagues
Contributing ideas to improve customer service and internal processes

Your profile

Completed commercial apprenticeship or equivalent qualification
Experience in customer service, internal sales, sales support or order management would be an advantage
Strong organisational and coordination skills
A structured and reliable approach to work with a keen eye for detail
A customer-focused and solution-oriented mindset
Technical understanding and a willingness to familiarise yourself with our products
Proficiency in Microsoft Office applications
Experience with CRM systems is an advantage, ideally with HubSpot or a comparable platform
A positive, team-oriented and service-oriented personality with good communication skills
You take responsibility, adapt flexibly to changing priorities and tackle challenges with an agile and solution-oriented mindset

Language skills

As we serve clients across Europe, a good command of spoken and written English is required.
A very good command of German is essential for communicating with clients, colleagues and business partners.
Knowledge of other European languages is an advantage, but not a requirement.

What We Offer

A full-time role with responsibility and daily contact with customers
Long-term prospects within a growing international company
A supportive and pragmatic working environment with flat hierarchies
An attractive remuneration package and additional benefits
30 days’ annual leave
Flexible working hours and the option to work from home occasionally, subject to agreement

In short

We are looking for someone who enjoys working with customers, takes pleasure in coordination and communication, and takes pride in ensuring that everything runs smoothly. If you are organised, service-oriented and would like to become part of a growing international company, we look forward to receiving your application.

For further information and to get in touch:

Dancop International GmbH
Human Resources Department
Wilhelm-Rausch-Str. 15
31228 Peine-Stederdorf

Email: career@dancop.com